BPJS to monitor people`s satisfaction over its services

Andi Nafsiah Walinono Mboi. (ANTARA)

"We hope for not just a large number of members but also for increasing health quality services."

 

 The Social Security Management Agency (BPJS) will begin monitoring peoples satisfaction so that the services it is providing for patients can be improved, a minister stated.

"By consistently monitoring patients satisfaction we will eventually be able to provide better quality health services," Health Minister Andi Nafsiah Walinono Mboi stated here on Friday.

She explained that the BPJS, in the health sector, until now had 117 members, and its numbers were expected to reach 120 at the end of next year.

"We hope for not just a large number of members but also for increasing health quality services," the minister remarked.

She explained that in the beginning, when it was introduced early this year, many members complained of the services but the number of complaints lodged with the BPJS services has been declining ever since.

"We have been trying to resolve the problems with the system. After all, many who had not yet understood the health system have now become active in asking for information and consultations," the minister noted.

She added that it was natural for the BPJS to receive many complaints because previously PT Akses (previous state-owned insurance company which is transformed into the BPJS) had just 16 million members but now the number has risen to 116 million.

Based on Law No. 24 / 2011 related to BPJS, the social security management agency will consist of two administrations, namely the BPJS-Health on health security (administered by PT Askes) and BPJS-Manpower on social security schemes for workers (to be administered by PT Jamsostek, previously workers insurance firm).

Law No. 24/2011 became effective in January 2014 and the government hoped it will cover Indonesias entire population (about 250 million) by 2019.

Under the scheme, the government bears the medical insurance costs for around 86.4 million underprivileged people, while premium for medical insurance for the working population are paid by their companies.